Course Overview

Experience shows that there are literally dozens of definitions of ‘Quality’, several of them being quite different from the others. This is because the word itself is both abstract, an adjective and a noun. This is not an exercise in semantics, but it is intended to show that there is much more to the topic of quality than meets the eye. It is a common misconception that quality is all about cracked castings, chipped cups, defect reports and blame.

This unit is intended to show that it is very much more than that. In fact, these are minor issues when looking at the big picture. We intend to show that the right policy, where quality is concerned, can make the difference between being successful and profitable or even at the worst extreme, being put out of business altogether. During this session, amongst other topics, the participants will learn:
  • What Quality really means to Organisations
  • The History of Quality Management
  • The Cost of Poor Quality
  • Quality Planning
  • Quality Control
  • Quality Improvement
  • Eight Management Fundamentals
  • PDCA

Accredited Certification
Certificate of Participation as accredited by GET (Global Excellence Team)
Course Fee – £250 (US$325)

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