Course Prerequisite(s)
- Please note that this course has the following prerequisites which must be completed before it can be accessed
-
DIP 003 Monitoring and Measuring for Quality
About Course
Welcome to unit DIP 004 Business Performance Improvement (Diploma/Certificate in Quality Leadership). Please read this carefully.
The 9 units in the Diploma course and the five of the Certificate course are all tutor supported and are externally examined. All units are tested by the submission of a 4,500 word assignment.
After reading this note, before doing anything else, please go to the tab below entitled ‘Additional References’.
This file contains all of the essential information and forms that you will need. Please read the assignment brief for the relevant unit very carefully.
The first 5 Units and assignments are common to both the Diploma in Quality Leadership and the Certificate in Quality Leadership. The ‘Certificate course’ is Completed when you have received your marks for Unit 005. If at that stage you plan to use the qualification for obtaining the CQI Practitioner Grade of membership please let us know so that we can follow your progress.
If you are studying for the Diploma, simply continue through to Unit 9.
We wish you the very best of luck with this unit.
Course Content
Modules
-
Introduction to Business Process Improvement (Diploma in Quality Leadership)
-
Section 1 – Introduction to Problem Solving Part 1
-
Section 1 Introduction to Problem Solving
03:29 -
Section 1 – Introduction to Problem Solving Part 2
-
Section 2 – Defining a Project Part 1
-
Section 2 Defining a Project
02:26 -
Section 2 – Defining a Project Part 2
-
Section 3 – Project Identification based on Cost Part 1
-
Brainstorming
08:22 -
Section 3 – Project Identification based on Cost Part 2
-
Section 3 Part 3a Projects based on Cost
01:50 -
Section 3 – Project Identification based on Cost Part 3
-
Section Project by Project Part 3b
02:07 -
Section 3 – Project Identification based on Cost Part 4
-
Section 4 – Recording the Current Situation Part 1
-
Section 4 Recording the current situation
01:34 -
Section 4 – Recording the Current Situation Part 2
-
Section 5 – Process Analysis Part 1
-
Section 5 Process Analysis
02:39 -
Section 5 – Process Analysis Part 2
-
Section 6 – The Fishbone Diagram and Related Tools Part 1
-
Section 6 Fishbone Diagram and related tools
05:40 -
Section 6 – The Fishbone Diagram and Related Tools Part 2
-
Cause and Effect Part 2
06:52 -
Section 6 – The Fishbone Diagram and Related Tools Part 3
-
Pareto Analysis
07:19 -
Section 6 – The Fishbone Diagram and Related Tools Part 4
-
Section 6 Project by Project
05:03 -
Section 6 – The Fishbone Diagram and Related Tools Part 5
-
Section 7 – Key Tools for Testing the Theories Part 1
-
Section 7 Testing the theories
03:00 -
Section 7 – Key Tools for Testing the Theories Part 2
-
Section 8 – Evaluating the Possible Remedies Part 1
-
Section 8 Evaluate Possible Remedies
05:03 -
Section 8 – Evaluating the Possible Remedies Part 2
-
Section 9 – Holding the Gains Part 1
-
Section 9 Holding the Gains
04:41 -
Section 9 – Holding the Gains Part 2
-
Section 10 – Presenting a Project Part 1
-
Section 10 Project Presentations
06:35 -
Section 10 – Presenting a Project Part 2
-
Assignment Unit 4 Diploma
Student Ratings & Reviews
