Course Prerequisite(s)
- Please note that this course has the following prerequisites which must be completed before it can be accessed
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DIP 001 An Introduction to Quality
About Course
Welcome to unit DIP 002 Quality -The People factor (Diploma/Certificate in Quality Leadership). Please read this carefully.
The 9 units in the Diploma course and the five of the Certificate course are all tutor supported and are externally examined. All units are tested by the submission of a 4,500 word assignment.
After reading this note, before doing anything else, please go to the tab below entitled ‘Additional References’.
This file contains all of the essential information and forms that you will need. Please read the assignment brief for the relevant unit very carefully.
The first 5 Units and assignments are common to both the Diploma in Quality Leadership and the Certificate in Quality Leadership. The ‘Certificate course’ is Completed when you have received your marks for Unit 005. If at that stage you plan to use the qualification for obtaining the CQI Practitioner Grade of membership please let us know so that we can follow your progress.
If you are studying for the Diploma, simply continue through to Unit 9.
We wish you the very best of luck with this unit.
Course Content
Modules
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Introduction
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Section 1 How People Impact Quality
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Section 2 Organisational Values and Culture
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Section 3 Management Style
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Section 4 Leadership
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Section 5 PDCA
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Section 6 Quality Circles Part 1
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Section 6 Quality Circles Part 2
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Section 7 Quality Leaders Part 1
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Section 7 Quality Leaders Part 2
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Video: Juran on Resistance to Change
44:55 -
Section 8 Steering Committees
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Section 9 Team Leadership
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Section 10 Leading Teamwork for Success
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Section 11 Communication
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Assignment Unit 2 Diploma
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