Course Prerequisite(s)
- Please note that this course has the following prerequisites which must be completed before it can be accessed
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TQ 003 The Role of Monitoring and Measuring for Making Decisions
About Course
Welcome to unit TQ004 Business Performance Improvement (Quality Fundamentals). Please read this carefully.
This Unit is intended to give the student an overview of how problems in our work can be identified, analysed and solved, usually by the simplest of methods. The tools used can be used by individuals such as yourself, groups who share common problems and teams all the way up to senior management. If you like the ideas here, it might be an idea to let someone know because there are many ways in which you could become involved if you wanted to.
Course Content
Modules
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Introduction to Business Process Improvement (Diploma in Quality Leadership)
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Section 1 – Introduction to Problem Solving Part 1
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Introduction to Problem Solving
03:29 -
Section 1 – Introduction to Problem Solving Part 2
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Section 2 – Defining a Project Part 1
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Defining a Project
02:26 -
Section 2 – Defining a Project Part 2
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Section 3 – Project Identification based on Cost Part 1
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Brainstorming
08:22 -
Section 3 – Project Identification based on Cost Part 2
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Projects based on Cost
01:50 -
Section 3 – Project Identification based on Cost Part 3
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Section 3 – Project Identification based on Cost Part 4
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Section 3 – Project Identification based on Cost Part 5
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Section 4 – Recording the Current Situation Part 1
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Recording the current situation
01:34 -
Section 4 – Recording the Current Situation Part 2
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Section 5 – Process Analysis Part 1
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Process Analysis
02:39 -
Section 5 – Process Analysis Part 2
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Section 6 – The Fishbone Diagram and Related Tools Part 1
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Fishbone Diagram and related tools
05:40 -
Section 6 – The Fishbone Diagram and Related Tools Part 2
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Cause and Effect Part 2
06:52 -
Section 6 – The Fishbone Diagram and Related Tools Part 3
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Pareto Analysis
07:19 -
Section 6 – The Fishbone Diagram and Related Tools Part 4
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Project by Project
05:03 -
Section 6 – The Fishbone Diagram and Related Tools Part 5
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Section 7 – Key Tools for Testing the Theories Part 1
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Testing the theories
03:00 -
Section 7 – Key Tools for Testing the Theories Part 2
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Section 8 – Evaluating the Possible Remedies Part 1
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Evaluate Possible Remedies
05:03 -
Section 8 – Evaluating the Possible Remedies Part 2
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Section 9 – Holding the Gains Part 1
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Holding the Gains
04:41 -
Section 9 – Holding the Gains Part 2
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Section 10 – Presenting a Project Part 1
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Project Presentations
06:35 -
Section 10 – Presenting a Project Part 2
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