Course Prerequisite(s)
- Please note that this course has the following prerequisites which must be completed before it can be accessed
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TQ 001 An Introduction to Quality
About Course
Welcome to unit TQ002 The People Factor (Quality Fundamentals). Please read this carefully.
This Unit is intended to show the student how ‘Quality’ is really everybody’s business in an organisation and the various ways in which that can be managed. You might compare the content here with your perception of how quality is managed in your organisation compared with the ideas here.
Course Content
Modules
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Section 1 – How People Impact Quality
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Quick Quiz – Section 1 (How People Impact Quality)
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Section 2 – Organisational Values
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Quick Quiz – Section 2 (Organisational Values)
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Section 3 – Management Style
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Quick Quiz – Section 3 Management Style
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Section 4 – Leadership
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Quick Quiz – Section 4 (Leadership)
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Section 5 – PDCA
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Quick Quiz – Section 5 – PDCA
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Section 6 – Quality Circles Part
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Quick Quiz – Section 6 (Quality Circles)
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Section 7 – Quality Leaders
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Video: Juran on Resistance to Change
44:55 -
Quick Quiz – Section 7 (Quality Leaders)
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Section 8 – Steering Committees
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Quick Quiz – Section 8 (The Steering Committee)
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Section 9 – Team Leadership
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Quick Quiz – Section 9 (Team Leadership)
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Section 10 – Leading Teamwork for Success
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Quick Quiz – Section 10 (Leading Teamwork for Success)
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Section 11 – Communication
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Quick Quiz – Section 11 (Communication)
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Quality the People Factor – End of Course Assessment
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